At Isadora Comfort, your satisfaction is important to us. We strive to provide quality products and a pleasant shopping experience. Please review our return and refund policy below for information on how to handle returns and claim refunds.

1. Payment Method

We accept Cash on Delivery (COD) only. Refunds, where applicable, will be processed as per the conditions outlined below.

2. Eligibility for Return

You may request a return if:

  • You received a damaged, defective, or incorrect item.

  • The product is unused, in its original packaging, and in the same condition as received.

Return requests must be initiated within 3 days of receiving the order. Any request made after this period may not be accepted.

3. How to Request a Return

To initiate a return:

  • Contact our customer support team via email or phone.

  • Provide your order number and clear photographs of the item(s) showing the issue.

  • Our team will verify the details and guide you through the next steps.

4. Return Approval and Pickup

Once your return request is approved, we will schedule a pickup of the item from your address. Please ensure the product is securely packaged to avoid any damage during return transit.

5. Refund Process

After the returned item is received and inspected:

  • Refunds are processed within 7–10 business days after the return is confirmed.

Please note: Shipping charges are non-refundable unless the return is due to an error on our part.

6. Non-Returnable Items

Returns will not be accepted for:

  • Items that show signs of use or are not in their original condition.

  • Products returned without prior approval or beyond the return window.

If you have any questions regarding our return and refund policy, feel free to reach out to our support team at [email protected].