At Isadora Comfort, we are committed to ensuring a smooth and timely delivery experience for all our customers. Please review our shipping policy below to understand how we handle order processing and delivery.
1. Payment Method
We currently offer Cash on Delivery (COD) as our sole payment method. Full payment must be made at the time of delivery. Please ensure that someone is available at the delivery address to receive the order and complete the payment.
2. Order Processing Time
Orders are typically processed within 1–3 business days after confirmation. You will receive a notification once your order has been dispatched.
3. Delivery Time
Delivery times may vary depending on your location. Most orders are delivered within 4–7 business days from the date of dispatch. Delays may occur due to unforeseen circumstances such as weather conditions, logistical challenges, or public holidays.
4. Shipping Areas
We currently deliver to most regions within the country. If you are unsure whether we ship to your area, please contact our support team before placing your order.
5. Delivery Attempts
Our delivery team will attempt to deliver the package at the address provided. If no one is available to accept the order and make the payment, a second attempt may be made. After repeated failed delivery attempts, the order may be canceled.
6. Shipping Charges
Shipping charges, if any, will be clearly mentioned at the time of checkout. In some cases, we may offer free shipping as part of promotional offers.
7. Damaged or Missing Items
If your order arrives damaged or is missing items, please contact us within 3 days of delivery with photographs and details. We will review the issue and provide a suitable resolution.
For any questions related to shipping, feel free to reach out to our support team at [email protected].